Identification of Head Office efficiency programme

Deployment of approved programme

Upgrade of human resources systems affecting nearly 20k employees

All without disruption or effect on supply chain, operations and customer service

Established separate teams of internal and cross-party resources

“Blue Sky” workshops held to establish efficiency solutions, which were then verified to be workable

Technical solutions identified in principle

Detailed plans developed, with the cooperation of all those involved

Detailed comms plans established (involving all layers of organisation)

Testing plans established

All deployment was “Big Bang” but with suitable failover and regression testing

Efficiencies achieved through process change, partial centralisation of activities

Systems upgraded

New model way of working maintained support to operations