PROJECT 3
Project Manager, TUPE Transfer 5 site Home Delivery Operation
5 operations
200 employees affected
2 month transfer window
Aim
-
TUPE transfer of legacy home delivery logistics to new 3PL
-
Overnight takeover without any impact on customer service, and with no interruption
-
Minimal involvement prior to takeover
Approach
-
Strong management team recruited
-
Additional fleet procured with appropriate support
-
Additional resources hired as mitigation for non-transfer
-
Due to daily activity cycle certain tasks to be undertaken on systems prior to transfer
-
Overnight support provided for early life of new operations
-
Open dialogue and comms with colleagues
-
Immediate training plan deployed to realise objectives
Achievements
-
Customer deliveries unaffected
-
Systems challenges overcome with appropriate support and perseverance
-
Quickly identified as test site for brand new all-electric commercial vehicle deployment