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PROJECT 3

Project Manager, TUPE Transfer 5 site Home Delivery Operation

5 operations

200 employees affected

2 month transfer window

Image by Wynand van Poortvliet

Aim

  • TUPE transfer of legacy home delivery logistics to new 3PL

  • Overnight takeover without any impact on customer service, and with no interruption

  • Minimal involvement prior to takeover

Image by You X Ventures

Approach

  • Strong management team recruited

  • Additional fleet procured with appropriate support

  • Additional resources hired as mitigation for non-transfer

  • Due to daily activity cycle certain tasks to be undertaken on systems prior to transfer

  • Overnight support provided for early life of new operations

  • Open dialogue and comms with colleagues

  • Immediate training plan deployed to realise objectives

Image by Norbert Kundrak

Achievements

  • Customer deliveries unaffected

  • Systems challenges overcome with appropriate support and perseverance

  • Quickly identified as test site for brand new all-electric commercial vehicle deployment

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